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DELIVERY & REFUND/RETURNS

SHIPPING & DELIVERY INFORMATION

The personalised product range that LBD offer is proudly made to order. We will custom make your order according to your specifications and usually dispatch it within 24-48 hours.

We send a Curtesy Confirmation Email to customers when your order has been dispatched.

We trust Australia Post to deliver our parcels within up to 10 working days.
Please see the Australia Post suggested delivery times below .

If your order is valued over $50 we recommend 'Express Post' as your shipping option at the checkout, delivery time is between 1-2 business days from when it is dispatched. 


SHIPPING & HANDLING COSTS

Most standard size Labels and Stickers are generally dispatched in a C5 envelope 162x229mm.

Size Cost Weight
Envelope $3  
Light Parcel $3 Up to 169g
Small Parcel $5 170g - 249g
Standard Parcel $6 250g - 499g
Large Parcel $7.50 500g - 749g
Bulky Parcel $9.95 750g and Over

EXPRESS DELIVERY

If you need your order delivered quickly, you can select the Express Post shipping option in the checkout.

This will guarantee delivery within 1-2 business days from the date of dispatch.

Size Cost Weight
Light Parcel $7 Up to 500g
Large Parcel $15.00 500g - 749g
Bulky Parcel $17.45 750g and Over

ORDER TRACKING

We track all parcels via Australia Post's tracking system.

If you would like tracking on your envelope you will need to upgrade your shipping to Express Post.
Please contact us to get your tracking information once you have received your Dispatch Confirmation Email.


PO BOX DELIVERY

Yes, we will deliver to PO Boxes.


WHAT HAPPENS IF I'M NOT HOME WHEN THE ORDER IS DELIVERED?

For orders dispatched in a standard envelope this will be delivered to your mailbox or PO Box.

All other orders are registered with the Australia Post tracking system and can not be left unattended at the premises.

Instead, your postie will leave a missed delivery notification with the details of where and when you can retrieve the parcel from the Post Office.

We suggest electing to have parcels sent to your - or a family member's - workplace to guarantee that someone will be available to collect it.

* Please Note: Express Post to WA or NT addresses can take up to 5 business days.


Having Issues with your Order?

We put our trust in Australia Post to deliver our products within our set timeframes to ensure satisfaction for our customers.
If any delivery issues arise, please contact us as soon as possible.

Please Note: Any delivery or completion date or time stated are estimates only and we cannot be held liable for any consequences whatsoever for any delay to such times.

REFUNDS, RETURNS & REPRINTS

We give 100% effort to produce products to a high quality and standard so all products are conditionally guaranteed by Labels By Design for a period of 30 days.  If you are unsatisfied with the quality of a product, please contact us and we will arrange to refund, replace or repair it.  

Labels By Design proudly guarantees the quality of our labels. If, during the first 30 days of receiving your order, you are not happy with your labels, we will gladly reprint them for free (limit one reprint per customer).

Customer satisfaction is number one at Labels By Design. You may be asked to return the product to us for inspection and/or send photos so that we can conduct further quality control investigations to ensure another fault does not occur.

This guarantee does not cover general wear and tear or issues arising from abnormal use.


Cancelling Orders

Our made-to-order products are personalised to your preferences, so we are unable to offer a refund or exchange if you change your mind. If you have ordered a non-personalised product, you may be able to refund or exchange by returning the product at your own cost. Please contact us to discuss options for non-personalised products.


Incorrect Spelling

We cannot provide a refund or exchange where a typing error has occurred by the customer when ordered via our website. We often receive orders containing creative name variations, so spelling mistakes are not apparent to our printing team. For this reason, we offer a product builder to preview your creation and ensure your spelling is correct in your typed web forms before ordering. 
Please ensure all details are correct before completing your checkout. Our website is set up to automatically process your order as soon as it is placed, we cannot make any changes or cancel your order after it has been submitted.

Where you receive an incorrectly spelt product from us, and the error has been made on our behalf, we will either refund the product or reprint the product and post it to you free of charge. Please contact us if this occurs.


Faulty Products

You will be entitled to a refund or exchange under Australian Consumer Law if the product:

  • Is not of acceptable quality;

  • Is not fit for a particular purpose that is expressly stated; or

  • Does not match the description.

You may be asked to return the product to us and/or send photos for inspection.
Where applicable, ensure you have read through our Application Instruction tab on our product pages to ensure you have taken the correct steps to use your product.
A product will not be deemed faulty if the perceived fault is due to general wear and tear or issues arising from abnormal use.
Where you believe you have received a faulty product, please contact us as soon as possible to arrange a refund or exchange.

Where you believe you have received an incorrect product, please contact us to discuss all options available to you.


Returns Procedure

Please contact us if a return is needed. They will be able to advise you on the correct procedure.

Labels By Design will determine on a case-by-case basis whether the return shipping will be covered with a Reply Paid number, reimbursed shipping costs or at the sole cost of the customer.

Where a return or exchange has been arranged, the process may take up to 14 business days from the date the product is received by Labels By Design.

Where a refund has been arranged, it may take up to 10 business days for the funds to be credited back to the purchasing account.